Overheard at Customer Service

Mookie tried to buy an electric bike. Yesterday after work we re-packed it into the box, loaded it into the pickup and drove back to where she bought it. I was prepared for a fight, because there was a giant sticker on the box that said "Do Not Return To Retailer. Contact Manufacturer With Problems."

Bull. The damn thing was unusable right out of the box.

So I walked up to the Customer Service desk and told the friendly and helpful employee that I needed someone with a flatbed cart to go out to my truck and unload it, after which I wanted a refund. Then I handed him the receipt and a baggie full of broken lock pieces.

He started to make noises about the manufacturer, so I calmly and politely reminded him to call for someone with a cart to unload my truck, and asked to speak to a manager. I'm not going to waste my time dealing with him if he's not going to be immediately helpful.

I pulled the truck up in front of the store and helped two stock guys unload it onto a cart. One looks at the box and says, "Oh, it's a scooter."

I said, "No, it's a scooter-shaped piece of crap."

The guys take it inside while I go park the truck again, and Mookie hears this exchange:

Manager: "It's a scooter?"

Stock Guy: "According to him, it's a scooter-shaped piece of crap."

Five minutes later, we're walking out the door, all taken care of.

Posted by Ted at June 30, 2004 06:41 AM | TrackBack