April 20, 2005

Royally pissed off, and I want to stay that way until after the phone call

Remember I wrote about "Bad Surprises"? Specifically, when our washing machine conked out and dumped an entire cycle of water onto the basement lake floor.

Oh, the joy continues.

Last night we discovered that when they delivered the new washer, the guys unplugged the freezer in the basement. We hadn't gone into the freezer since and only found it last night. We lost everything.

We called and raised hell. Sears is supposed to call back this morning. I faxed them an itemized list of all the food in the freezer.

Pissed off is an understatement right now. They have one chance to make it right. If they screw this up they'll have lost a lifelong customer.

Posted by Ted at April 20, 2005 04:28 AM
Category: Square Pegs

Damn that really stinks (probably literally). I hope they come through for you I had the same thing happen once but it was MY fault.

Posted by: Oorgo at April 20, 2005 11:22 AM

Dirty Bastards!

I used to load and deliver appliances for Sears. That should clue you in as to how low on the food chain their hiring process goes...Heh.

I hope you get your food/viral spores/transplant organs/dead pets replaced in a timely manner.

Posted by: Derek at April 20, 2005 11:41 AM

Yikes! Let us know how it works out. If it ain't to your satisfaction we'll gangmail 'em!

Posted by: Tuning Spork at April 20, 2005 08:49 PM

If Sears has a "You broke it, you buy it" policy, why not give them free home delivery of their purchase with the invoice., assuming they don't do the right thing.

You'll get lots of publicity, and their least-cost option is to make good.

Posted by: Alan E Brain at April 23, 2005 05:18 AM
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