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Warning: Indelicate Language Follows.
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Ok, so remember when I said that my DVD drive went kaput a couple of weeks ago? The laptop was still under warranty, so I took it in to the "Geek Squad"* and they had it for two weeks. It came back in a reasonable time, called me when it arrived and when I picked it up the itemized receipt showed that they had replaced the DVD drive.
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There was also a note saying that the DVD drive was not accessable from "My Computer" (or anywhere else, as it turns out) because of a software problem. You know what the software problem is? They didn't bother to install the fucking device driver for the new goddamned drive!!! They booted from the drive to ensure that it worked, and that was it. Installing the driver is my problem because the warranty doesn't cover "software".
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Of course, finding and then installing the new driver from the internet turned into a bit of a hassle (translation: major fucking ordeal) that corrupted the Windows bootup, so I had to restore back two days to get back to normal. I still don't have a DVD drive working - yet - and once I calm down I'll try again.
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*"Geek Squad" gets their own special rant. What is it with this juvenile cutsie bullshit? Do they think anyone is impressed with their psuedo-military codenames on their paperwork? C'mon... "Tactical Analysis"? I fucking told you that the goddamned DVD drive didn't work. If this is the best you can do with your mad computer skillz then I suggest immediate suicide, because you're a goddamned loser and there is no fucking hope for a dickhead like you.
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Posted by Ted at March 18, 2007 04:28 PM | TrackBackGee Ted, Uhmm, you seem a bit upset.
Okay, I'll quit my teasing. I just went through crap like that. Not with BestBuy but rather with my DSL carrier and the outsourced staff in Mumbai, Mombasa, Bangalore and Singapore.
I finally hunkered down, took time off from work and chose not to sleep until I got the job done myself. Which is why I can comment today! YAY! I've never used Bestbuy's Geek Squad, but then again, I've never trusted anyone that's never built their own computer. That's my defining parameter for service techs.
I did find a guy with mad 'ware skillz that I turn to when I don't have time for upgrades, troubleshooting, etc. He's worth every penny!
Anyway, sending positive vibes your way so the drive can work in no time! Oh and Sorry to hear that BestBuy sucks! I've gone to BestBuy before but only to buy never to get anything serviced. Thanks for the heads up.
Oh and I'm spelling BestBuy this way just in case anyone googles BestBuy the way they have it on their site or on their bags. That way if they type Bestbuy, it will also show up. How R we doin' so far?